FAQs

How do I get a library card?

Library membership is free. Register in-person at the library.

How do I view my account online?

Visit the library catalogue at tracpac.ab.ca. Log in with the barcode number from your library card and your PIN. 

What is my PIN/PASSWORD?

Your default PIN/PASSWORD is the last four digits of your phone number. If you are unsure of your PIN/PASSWORD or would like to reset it, contact us.

How do I search for library items?

Search for books, eBooks, audiobooks, DVDs, video games, and more using the online library catalogue TRACpac.  

How do I place a hold?

Place holds in person, by phone, or online.

How do I renew my borrowed items?

Renew items in person, by phone, or online.

  • maximum of two renewals
  • item has no current holds
What happens if I return library items past the due date?

Overdue fines are charged at 25¢ per item per day to a maximum of $10 per item.

How do I access downloadable eBooks, audiobooks, eMagazines, and other digital content?

Visit our eResources page to access digital content.

Will I Be Charged for a Damaged Item?

We will assess the damage to determine if you would be charged for the item. We understand accidents happen so just let the library staff know and please do not try to fix it yourself.